Privacy Policy

Sleeping Plaza Privacy Policy
Effective Date: April 2025
Applicable in: Kingdom of Saudi Arabia

At Sleeping Plaza, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with us through our stores, websites, social media, or customer service channels. This policy is designed in accordance with the Saudi Arabia Personal Data Protection Law (PDPL) and any relevant guidelines issued by SDAIA.

We may revise this policy from time to time. If there are significant changes, we will inform you; however, we encourage you to periodically review this page for the latest version.

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1. Why We Collect Your Personal Data

Under the PDPL, we collect and process your personal data for specific and lawful purposes, including:

• With your consent – For example, when you subscribe to receive promotional offers or newsletters.

• To fulfill a contractual obligation – Such as delivering items you’ve purchased.

• To comply with legal obligations – Including responding to government or regulatory requests.

• For legitimate interests – Such as improving our services, ensuring your safety, or protecting against fraud, provided this does not override your rights.

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2. When We Collect Your Data

We may collect personal data in the following circumstances:

• When you make purchases online, in-store, or by phone

• When you browse our website or engage with us on social media

• When you contact our customer service team

• When you visit our physical stores or parking areas (CCTV may apply)

• When you participate in surveys, promotions, or competitions

• When you interact with our marketing emails or website cookies

• When using payment providers like Tabby, Tamara, Stripe, or Amazon Payment Services

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3. What Personal Data We Collect

Depending on your interaction with us, we may collect the following types of data:

• Name, title, contact number, email, and address

• Order history, preferences, and account activity

• Communications with our customer service team

• Device/browser data, IP address, and cookies

• Marketing preferences and engagement metrics

• Payment transaction details (processed securely via third-party gateways)

• CCTV recordings for in-store safety

• Vehicle registration details (for parking validation)

• Social media usernames for customer service purposes

Note: We do not store complete payment card details.

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4. How We Use Your Data

We use your data for the following purposes:

• To process and fulfill your orders

• To provide support, returns, and complaint handling

• To update you on orders and account changes

• To improve our website and service offering

• To detect and prevent fraud and unauthorized access

• To send marketing messages (only with your prior consent)

• To understand your preferences and enhance your shopping experience

You may withdraw your consent for marketing at any time.

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5. How We Protect Your Data

We implement strict security controls to protect your personal data:

• HTTPS encryption across our website

• SSL-secured payment systems

• Encrypted internal data handling and restricted access

• Firewalls and regular system monitoring

• CCTV security at our premises

• Regular audits and compliance reviews

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6. Who We Share Your Data With

Your personal data is shared only with trusted third parties who help us operate efficiently, including:

• Delivery and logistics partners

• Payment processors (e.g., Tabby, Tamara, Stripe, Amazon Payment Services)

• Marketing and analytics providers (e.g., Google Analytics, Meta platforms)

• IT infrastructure and cloud service providers

• Regulatory or law enforcement authorities, when legally required

All partners are contractually obligated to protect your data and use it solely for authorized purposes.

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7. International Data Transfers

If your data is transferred outside Saudi Arabia, we ensure that:

• Transfers are done in accordance with PDPL requirements

• Appropriate safeguards (e.g., contractual clauses or equivalent protection) are in place

• Transfers are necessary for service provision, legal compliance, or business continuity

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8. Your Rights Under Saudi Law

You have the following rights under the Saudi PDPL:

• Right to access your personal data

• Right to request correction of inaccurate or outdated data

• Right to withdraw consent (where processing is based on consent)

• Right to object to certain types of processing

• Right to request deletion, where appropriate under the law

We may request identity verification before fulfilling your request.

To exercise your rights, please contact:
📧 cs.sa@sleepingplaza.com

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9. Managing Your Marketing Preferences

You can control your marketing preferences by:

• Clicking “unsubscribe” in promotional emails

• Adjusting your settings via your online account

• Contacting us directly at: cs.sa@sleepingplaza.com

Please allow a few days for changes to take effect in our systems.

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10. Cookies and Tracking Technologies

Our website uses cookies and similar tools (e.g., Google Analytics, Facebook Pixel, Hotjar) to enhance your browsing experience and deliver relevant promotions.

By using our website, you consent to our use of cookies. You may manage cookie settings in your browser.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please get in touch:

📧 cs.sa@sleepingplaza.com
📍 4362 Al Urubah Rd, Al Wurud, Riyadh, KSA